Refund policy

Returns 

We have a 28- day Return Policy and a Returns Procedure for you to follow to help make a return 

To start the Returns Procedure contact us at sales@dalesidebrewery.com requesting to return your goods and stating any reasons why. Items sent back to us without first requesting a return will not be accepted.  You can always contact us with any returns question via our e-mail address. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need details of your receipt or proof of purchase. 

When you contact us, we will agree or be unable to agree to your request for a return on the information you give us, or we can ask for further information.  

When we have agreed to your request to return your order to us, we will send you a return shipping label with instructions on how and where to send your returns package. The cost of returning the package(s) is your (our customer) expense.  

Refunds 

On receipt we will inspect your returned item/s to establish all is as stated. If your request for a refund is approved, we will notify you and it will be automatically sent by your original payment method within 10 business days.  

Please note it may take some time for your bank or Credit Card Company to process and post the refund. If more than 15 business days have passed since we’ve approved your refund, please contact us at sales@dalesidebrewery.com . 

If for some reason a refund on your return cannot be approved, we will contact you about this.  

Damages and other issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take appropriate action. 

Exceptions / non-returnable items 
Certain types of items cannot be returned; beer is despatched in factory in factory shrink-wrapped packs which once opened cannot be accepted by carriers for return; opened containers of beer cannot be returned; customised products such as personalised items cannot be returned. Please contact us if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items. 

Exchanges 
The fastest way to ensure you get what you want is to return the item(s) you have, and once the return is accepted, make a separate purchase for the new item.